We ship anytime, anywhere - from our warehouses worldwide.


**CHRISTMAS DELIVERY**

We encourage that you place your order as soon as you can, to ensure it arrives to avoid the Christmas rush, and any shipping delays.

Our recommended order dates for Christmas delivery are:

International orders* with monogramming - Thurs, 30 Nov, 1pm AEST

*Monogramming orders will be shipped out from our AUS office. Any orders we receive after the 30th, we'll do our best to accommodate for you. 

International orders without monogramming for:

US, UK, and NLD Fri, 15 Dec
Rest of Europe Fri, 08 Dec
Rest of the World Fri, 02 Dec


AU orders: **Free upgrade to Express Shipping for orders over $50**

VIC, NSW, SA Tue, 19 Dec, 1pm AEST
Rest of AU Mon, 18 Dec, 1pm AEST

 

For more information regarding our shipping delivery period, please read the sections below.

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How much does shipping cost?

We provide free shipping to Australia, US, for orders over $50.

For AU orders below $50, shipping cost is $7.50 flat fee. You can save on shipping by ordering multiple items together. 

 

Where will you be shipping from?

We ship from USA (Los Angeles), Australia (Melbourne), Hong Kong, the Netherlands (Tilburg), and United Kingdom (Laughton-Lewes).

Depending on stock availability, we will ship your order from the most suitable centre.

 

How long does domestic shipping take?

Standard domestic shipping usually takes between 2-7 working days depending on your location. 

Express domestic shipping usually takes between 2-3 working days depending on your location.

Please allow an additional 1-2 working days for order processing time.

 

How long does international shipping take?

Standard shipping can take up between 10-30 working days depending on your location and any possible transit delays at your local customs office. 

Please allow an additional 1-2 working days for order processing time.

 

When are you shipping days?

For orders in Australia, our scheduled courier pick-ups for shipping out orders are every Monday, Wednesday, and Friday afternoon. 

For monogramming orders outside of Australia, ship out days are every Tuesdays, and Thursday afternoon.

Our international fulfilment centres (HK, UK, US, NL) have processing times between 1-2 days, and shipping out days are normally after 1-2 days from the order date.

 

What shipping options do you have?

Standard shipping from Hong Kong is via HK Post Int'l Registered Mail.

Standard shipping from Australia is via Australia Post.

Standard shipping from USA is via First Class USPS (with tracking service in limited countries). 

Standard shipping from the UK is via Royal Mail (with tracking service in limited countries).

Standard shipping from the Netherlands is via DHL Global Mail, and GLS Ground Service (with tracking service in limited countries).

 

Will there be any customs fees?

Our shipping charge will cover shipping to most countries, however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information.

  

Do you ship to UAE (United Arab Emirates)?

We do, but only to P.O. boxes. Please note that shipping to UAE (United Arab Emirates) could take up to a month.

  

What does pre-order / back-order mean?

Pre-order/back-order means that we are currently low or out of stock of that item. Your order will be shipped as soon as the item becomes available.

 

Do you charge a re-shipping fee?

We may charge a processing fee to re-ship orders that has been returned to us for the following reasons:


1. Unknown reason – refused or rejected upon delivery
2. Insufficient / incorrect address entered during ordering process
3. Unclaimed parcels from your local post office