We ship anytime, anywhere - from our warehouses worldwide.


How much does shipping cost?

We provide free shipping to Australia for orders over $30.

For orders below $30 and to the rest of the world, shipping cost is $10 flat fee. You can save on shipping by ordering multiple items together. 

 

Where will you be shipping from?

We ship from USA (Los Angeles), Australia (Melbourne), Hong Kong, the Netherlands, and United Kingdom.

Depending on stock availability, we will ship your order from the most suitable centre.

 

What shipping options do you have?

Standard shipping from Hong Kong is via HK Post Int'l Registered Mail.

Standard shipping from Australia is via Australia Post.

Standard shipping from USA is via First Class USPS (with tracking service in limited countries). 

Standard shipping from the UK is via Royal Mail (with tracking service in limited countries).

Standard shipping from the Netherlands is via DHL Global Mail, and GLS Ground Service (with tracking service in limited countries).

 

Will there be any customs fees?

Our shipping charge will cover shipping to most countries, however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information.

 

How long does domestic shipping take?

Standard domestic shipping usually takes between 2~7 working days depending on your location. 

Please allow an additional 1-2 working days for order processing time.

 

How long does international shipping take?

Standard shipping can take up between 10 - 30 working days depending on your location and any possible transit delays at your local customs office. 

Please allow 1-2 days for processing time.

 

Do you ship to UAE (United Arab Emirates)?

We do, but only to P.O. boxes. Please note that shipping to UAE (United Arab Emirates) could take up to a month.

  

What does pre-order / back-order mean?

Pre-order/back-order means that we are currently low or out of stock of that item. Your order will be shipped as soon as the item becomes available.

 

Do you charge a re-shipping fee?

We may charge a processing fee to re-ship orders that has been returned to us for the following reasons:


1. Unknown reason – refused or rejected upon delivery
2. Insufficient / incorrect address entered during ordering process
3. Unclaimed parcels from your local post office