Office Admin + Customer Experience Manager

Rex Kuo
Office Admin + Customer Experience Manager
The Story:

Orbitkey is a Melbourne based startup launched in 2013. We focus on creating beautiful, elegant, and practical solutions to organisation, starting with your everyday carry.

Design, innovation, and our customers are always at the forefront of what we do. We are passionate about making progress, pursuing excellence in quality, not quantity.

We’re searching for the right individual who shares our values, has a passion for self-improvement, and brings a positive approach to work.

The Role:

As our Office Administrator & Customer Experience Manager, you are responsible for the daily management of the office and helping us craft a world-class customer experience. You will be working closely with different team members, and assisting in a range of tasks.


The Tasks:

  • Daily management of general office administration tasks

  • Managing our Customer Support team

  • Tracking and reporting on Customer Support’s progress and performance to continually make improvements in providing a better experience for our customers

  • The first point of contact for incoming phone calls, and visitors

  • Processing invoices over the phone, and managing bills for the office

  • Ordering office supplies, and consumables

  • Making bookings for flights, accommodation for business travels

  • Assist in coordinating events, and scheduling appointments

  • Working closely with our Sales, Warehouse, Logistics, and Marketing team to assist them when required


Who we’re looking for:

You are self-motivated, and you take pride in your work

Warm, and friendly with a positive attitude who is always up for a chat

Go-getter, and be able to apply yourself to do your tasks the best you can

A team player, and have experience working in a customer driven and admin role

You walk in the shoes of your customers and genuinely have a desire to help and make them feel valued

You thrive when thrown the occasional curveball and can handle a variety of tasks

Available to work full-time


How to Apply:

Have a look on our website and social media pages to get a feel for who we are and what we represent. If you think you’d fit in with the team, send through your CV, and a cover letter which includes answers to the following questions to :


  1. What tools (can be digital, physical) do you use to stay organised?
  2. What qualities do you consider most important in a customer-centric role?


Thank you for your time!