Orbitkey is a Melbourne based startup launched in 2013. We focus on creating beautiful, elegant, and practical solutions to organisation, starting with your everyday carry.
Design, innovation, and our customers are always at the forefront of what we do. We are passionate about making progress, pursuing excellence in quality, not quantity.
We’re searching for the right individual who shares our values, has a passion for self-improvement, and brings a positive approach to work.
As our Office Administrator & Customer Experience Manager, you are responsible for the daily management of the office and helping us craft a world-class customer experience. You will be working closely with different team members, and assisting in a range of tasks.
Daily management of general office administration tasks
Managing our Customer Support team
Tracking and reporting on Customer Support’s progress and performance to continually make improvements in providing a better experience for our customers
The first point of contact for incoming phone calls, and visitors
Processing invoices over the phone, and managing bills for the office
Ordering office supplies, and consumables
Making bookings for flights, accommodation for business travels
Assist in coordinating events, and scheduling appointments
Working closely with our Sales, Warehouse, Logistics, and Marketing team to assist them when required
Who we’re looking for:
You are self-motivated, and you take pride in your work
Warm, and friendly with a positive attitude who is always up for a chat
Go-getter, and be able to apply yourself to do your tasks the best you can
A team player, and have experience working in a customer driven and admin role
You walk in the shoes of your customers and genuinely have a desire to help and make them feel valued
You thrive when thrown the occasional curveball and can handle a variety of tasks
Available to work full-time
How to Apply:
Have a look on our website and social media pages to get a feel for who we are and what we represent. If you think you’d fit in with the team, send through your CV, and a cover letter which includes answers to the following questions to firstname.lastname@example.org :
- What tools (can be digital, physical) do you use to stay organised?
- What qualities do you consider most important in a customer-centric role?
Thank you for your time!